Q: WILL YOU HAVE EVERY PRODUCT AND SHADE FROM EVERY BRAND?
A: Mostly, yes.
We are working with brands to maintain inventory of their best-selling products in our Renzoe Pods™. We will also carry items that fit in the bottom compartment of the Renzoe Box. Items in inventory will ship immediately. For items not it stock, we will custom create a Renzoe Pod™ for you with the brand & product you choose. Allow up to two weeks processing time.
Q: WHAT ABOUT THE MAKEUP I ALREADY OWN? DO I HAVE TO RE-BUY EVERYTHING?
A: Not at all! Many products you already own will fit in the bottom layer of the Renzoe Box.
Of products you own, you likely have your go-to favorites that you use often and already re-buy every few months. Order just these favorites in Renzoe Pods™ to start.
Anything too large that doesn't fit? Keep it! Use it at home! The really fun colors are great to have in your collection, but it doesn't make sense to take it all with you in your makeup bag. Your Renzoe Box is your perfect daily essentials on-the-go case. Simplify!
Q: WHATS THE DIFFERENCE BETWEEN THIS AND THE PRE-SET PALETTES I FIND AT ULTA OR SEPHORA?
A: Rather than a preset palette with colors chosen for you, with the Renzoe Box you can combine brands, products and shades of YOUR choice into a single palette. Say, for example, you use foundation by Lancôme, blush by NARS, and eyeshadow by MAC. Now you can have them all in one palette! With the prefab kits you cannot customize with different brands and with precisely the types of products you want.
Also, prefab palettes do not replace the makeup bag because it is just a palette. Whereas Renzoe Box has storage for brushes and other items, so it becomes a simplified, organized version of your makeup bag!
Q: HOW IS THIS BETTER THAN THE MAGNETIC PALETTES LIKE Z-PALETTE?
A: Three ways we're better:
1) Magnetic palettes do not include additional storage, so you would still have to toss it into a makeup bag with other products.
2) Magnetic palettes are not secure. Drop it once and everything breaks or crumbles.
3) Magnetic palettes require de-potting. De-potting is a DIY process that requires heat, a razor blade, and time to remove a glued cosmetic pan from its plastic casing. Not to mention, if you mess up, you can easy crumble and ruin the makeup.
Q: HOW BIG IS THE RENZOE BOX?
A: Overall dimensions:
146mm x 110mm x 41mm or 5.5" x 4.3" x 1.6"
The interior dimensions of the bottom compartment are:
136mm x 66mm x 22mm or 5.3" x 2.5" x 0.85"
Q: HOW MUCH DOES THE RENZOE BOX WEIGH?
A: Weight empty: 88 grams (.19 lbs)
Our founder weighed hers full (with all Pods, brushes, lip gloss, eyeliners, etc) and it weighs 169 grams (.37 lbs)
Q: IF YOU DON'T HAVE THE PRODUCT I WANT, HOW MUCH WILL A CUSTOM RENZOE POD COST?
A: The retail cost of the item + $4.50 per Pod. Or fill 7 custom Pods for $25.00
Retail Price: $22.00
Renzoe Pod Price: $26.50
Q: HOW LONG WILL IT TAKE FOR MY RENZOE PODS™ TO ARRIVE?
A: Inventory items will arrive in 2-5 business days depending on shipping destination.
Custom Pods, allow approx. 2 weeks processing & shipping time.
Q: I STILL DON'T UNDERSTAND. CAN YOU EXPLAIN STEP BY STEP?
A: Yes! No worries
Step 1: Buy your Renzoe Box Starter Kit. It comes with free makeup (in Renzoe Pods™) to try out, and a set of premium brushes that are perfectly sized to fit in the Renzoe Box.
Step 2: Once Indiegogo ends, we will send you an email to order any additional Renzoe Pods filled with makeup of your choice. If it is a brand or product we do not have in stock yet, we will source the product from the brand and custom make a Renzoe Pod for you. Our cosmetic laboratory in Texas handles all Pod filling. Our lab techs are awesome!
Step 3: Receive your Renzoe Box Starter Kit & any additional Renzoe Pods you have ordered
Step 4: Put all your Renzoe Pods on the top layer of your Renzoe Box
Step 5: Put any other makeup you want in the bottom layer of your Renzoe Box
Step 6: Put the premium brush set into the secret brush storage compartment of your Renzoe Box
Step 7: Voilà! Enjoy! Your brand new super lux makeup kit customized to you!
Step 8: Go to our online store, log into your account, and keep track of all your Renzoe Box purchases. We will only sell products that are certified Renzoe Box Compatible, so you will always know it fits perfectly in your Renzoe Box.
Q: DO YOU WARRANTY YOUR PRODUCT?
Yes. We guarantee you'll love your Renzoe Box and we want you to shop with confidence. We offer a 45-day money back guarantee on your Renzoe Box. Try it out with your Pods, see how you like it. If it doesn't work for you, you can send it back. We also offer free Renzoe Box exchanges in the first 6 months for any problems or defects that may arise.
We do not accept returns or exchanges on used makeup or Renzoe Pods. [That's just gross & unsanitary]
For full details, see our Terms & Conditions.
Q: DID LISA LESLIE REALLY SAY THAT ABOUT THE RENZOE BOX?
Yes. Our founder met her at a leadership summit in Los Angeles, and they had a chance to chat backstage. Watch the video of her reaction here:
Q: WHAT ABOUT LIQUID FOUNDATION?
Many liquid foundations will already fit in the bottom compartment of the Renzoe Box. However, if you use a foundation that comes in a larger bottle, we offer a refillable foundation bottle for purchase. This bottle uses an airless pump, can be refilled many times, and fits perfectly into the lower compartment of your Renzoe Box.