Shipping policy

We currently ship within the US.

Orders placed before 3:00pm CST will be verified within 1-2 business days. Allow up to 10 business days for Renzoe Pods to be completed. During certain peak times, including holidays, orders may take up to 15 business days to process and ship. Once your order has shipped, you will receive a tracking number via email. We estimate that you will receive your order within 5-7 business days of its ship date depending on your location.

At this time we are unable to provide expedited shipping.

US Shipping of Renzoe Box Starter Kits is $7-$20 depending upon location. Renzoe Box is not responsible for packages that are lost, stolen, or misplaced by the carrier.

Returns and exchanges

For online orders, we accept products in unused and unopened condition in original packaging for a full refund within 30 days of purchase. There is no restocking fee, however, the customer is responsible for the return shipping fees. Renzoe Box maintains the right to deny approval of a refund for items that are believed to have been previously used. To initiate a return, please contact orders@renzoebox.com for further instruction. Kindly note that the following items are FINAL SALE: all Brushes, all Renzoe Pods, and all Gift Cards.

Exchanges for products of equal value must be pre-approved by the Renzoe Box Customer Service team. The return item must be received before the replacement item will be shipped.

Please email us at orders@renzoebox.com for assistance.

Product Details

Mostly, yes.

We are working with brands to maintain inventory of their best-selling products in our Renzoe Pods™. We will also carry items that fit in the bottom compartment of the Renzoe Box. Items in inventory will ship immediately. For items not it stock, we will custom create a Renzoe Pod™ for you with the brand & product you choose. Allow up to two weeks processing time.

Not at all! Many products you already own will fit in the bottom layer of the Renzoe Box.

Of products you own, you likely have your go-to favorites that you use often and already re-buy every few months. Order just these favorites in Renzoe Pods™ to start.  

Anything too large that doesn't fit? Keep it! Use it at home! The really fun colors are great to have in your collection, but it doesn't make sense to take it all with you in your makeup bag. Your Renzoe Box is your perfect daily essentials on-the-go case. Simplify!

We offer 3 different Renzoe Pod sizes- Small, Medium and Large!

Here are our size recommendations for different products.

Small- eyeshadow, eyebrow pomade

Medium- blush, bronzer, highlighter

Large- Setting powder, pressed powder foundations

Rather than a preset palette with colors chosen for you, with the Renzoe Box you can combine brands, products and shades of YOUR choice into a single palette. Say, for example, you use foundation by Lancôme, blush by NARS, and eyeshadow by MAC. Now you can have them all in one palette! With the preset kits you cannot customize with different brands and with precisely the types of products you want.

Also, preset palettes do not replace the makeup bag because it is just a palette. Whereas Renzoe Box has storage for brushes and other items, so it becomes a simplified, organized version of your makeup bag!

Three ways we're better:

1) Magnetic palettes are not secure. Drop it once and everything breaks or crumbles.

2) Magnetic palettes require de-potting. De-potting is a DIY process that requires heat, a razor blade, and time to remove a glued cosmetic pan from its plastic casing. Not to mention, if you mess up, you can easy crumble and ruin the makeup.

3) Magnetic palettes that don't require de-potting usually only offer products from a single brand.

Overall dimensions:

The interior dimensions of the bottom compartment are:

136mm x 66mm x 22mm  or  5.3" x 2.5" x 0.85"

Weight empty: 88 grams (.19 lbs)

Our founder weighed hers full (with all Pods, brushes, lip gloss, eyeliners, etc) and it weighs 169 grams (.37 lbs)

The retail cost of the item plus our 15-20% for the service of creating it into a Renzoe Pod™.

For example:

Retail Price: $50.00

Renzoe Pod™ Price: $57.50

Inventory items will arrive in 2-5 business days depending on shipping destination.

Custom Pods, allow approx. 2 weeks processing & shipping time.

Yes! No worries.

Think of a Keurig machine and the individual coffee pods. Now replace that with a chic compact and your favorite makeup products!

Step 1: Order Your Renzoe Box! Each Starter Kit comes with 2 free eyeshadows, a blush and set of premium brushes.

Step 2: Want to add more of your favorite products? Find it in our Shop and simply pick which pod size you want.

We recommend:

Small- eyeshadows, brow pomade

Medium- blush, bronzer, highlighter

Large- setting powder, pressed powder foundations

Step 3: Notice how we created the Renzoe Box to have a lower compartment? Add our certified Renzoe Box Compatible products, so you will always know it fits perfectly in your Renzoe Box.

Step 4: Voilà! Enjoy! Your brand new super lux makeup kit customized to you!

Step 5: Go to our online store, log into your account, and keep track of all your Renzoe Box purchases.

Yes. We guarantee you'll love your Renzoe Box and we want you to shop with confidence. We offer a 45-day money back guarantee on your Renzoe Box. Try it out with your Pods, see how you like it. If it doesn't work for you, you can send it back. We also offer free Renzoe Box exchanges in the first 6 months for any problems or defects that may arise.

For full details, see our Terms & Conditions.

Yes. Our founder met her at a leadership summit in Los Angeles, and they had a chance to chat backstage. Watch the video of her reaction here:

https://www.youtube.com/watch?v=y_d3TK9OdgE

Many liquid foundations will already fit in the bottom compartment of the Renzoe Box. However, if you use a foundation that comes in a larger bottle, we offer a refillable foundation bottle for purchase. This bottle uses an airless pump, can be refilled many times, and fits perfectly into the lower compartment of your Renzoe Box.