Refund policy

For online orders, we accept the Renzoe Box in lightly used condition, fully cleaned & removed of all fingerprints, smudges or makeup debris, in original packaging for a full refund within 45 days of purchase. There is no restocking fee, however, the customer is responsible for the return shipping fees. We do not accept returns of any makeup, whether opened or unopened. Renzoe Box maintains the right to deny approval of a refund for items that are believed to have been previously used. To initiate a return, please contact orders@renzoebox.com for further instruction. Kindly note that the following items are FINAL SALE: all Brushes, all Renzoe Pods, and all Gift Cards. Exchanges for products of equal value must be pre-approved by the Renzoe Box Customer Service team. The return item must be received before the replacement item will be shipped.